On this episode of the Change Agent CTO Podcast, Nathan sits down with the CIO of Fox World Travel Sam Hilgendorf to discuss the ebb and flow of changes that occurred in and outside the travel industry during the height of the pandemic and onward. What do leaders need to prioritize and how does one balance the measures of success while also learning from the downfalls? From transparency of leadership teams to pivoting customer engagement methods, this episode brings to light the importance of sticking to your guns and responding to adversity.