On this episode of the Change Agent CTO Podcast, Nathan sits down with the CIO of Fox World Travel Sam Hilgendorf to discuss the ebb and flow of changes that occurred in and outside the travel industry during the height of the pandemic and onward.
Fox World Travel is a globally reaching company with family-owned values that began in 1960. The foundation the business is built on today derives from the acquisition of more than 20 vacation travel agencies, establishing travel expertise.
Sam and Nathan focus on the importance of change management when leading industries reliant on the behavior of customers is compromised with events such as the COVID-19 pandemic, 9/11, and more. What do leaders need to prioritize and how does one balance the measures of success while also learning from the downfalls? From transparency of leadership teams to pivoting customer engagement methods, this episode brings to light the importance of sticking to your guns and responding to adversity.