Meet CIO Nickolo Villanueva, the Change Agent boldly leading transformation at Crisis Prevention Institute, the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services.
Since 1980, CPI has helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long term care, human services, security, corrections, corporate and retail.
Nickolo offers powerful insights on leading and managing change as his organization successfully shifted its business model from in person to virtual service delivery and customer engagement.
Are you a Change Agent or do you know someone who is actively leading change in their industry or organization? We’d love to hear from you! Get in touch!